Frequently Asked Questions

1. What products does Farhana Beauty Buffet offer?

Farhana Beauty Buffet offers a wide range of bags, clothing, fashion accessories, beauty-related products, and lifestyle items.

2. Are your products authentic?

Yes. We aim to provide authentic and responsibly sourced products. Product details, specifications, and relevant information are provided on each product page wherever applicable.

3. How can I place an order?

You can place an order directly through our website by selecting your desired product, adding it to your cart, and completing the checkout process.

4. Do I need an account to place an order?

If guest checkout is available, you may place an order without creating an account. Creating an account may make it easier to track orders and manage your purchase history.

5. What payment methods do you accept?

Available payment methods may include:

• Cash on Delivery

• bKash

• Nagad

• Debit or Credit Card

• Online Payment Gateway

• Bank Transfer

Available options will be displayed during checkout.

6. Is Cash on Delivery available?

Yes, Cash on Delivery may be available for eligible locations and orders. Availability will be shown during checkout.

7. How long does delivery take?

Delivery time depends on your location, product availability, courier service, and other external factors.

Estimated delivery times will be provided where possible.

8. How much is the delivery charge?

Delivery charges may vary depending on your location, order size, weight, and courier service.

The applicable delivery charge will normally be shown during checkout.

9. How can I track my order?

If order tracking is available, you can track your order using the tracking information provided after shipment.

You may also contact our customer support team with your order number for assistance.

10. Can I change my delivery address after placing an order?

Please contact us as soon as possible if you need to change your delivery address.

Address changes may be possible before the order is handed over to the courier. Once shipped, changes may not be possible.

11. Can I cancel my order?

Yes, you may request cancellation before the order has been processed or shipped.

Once the order has been dispatched, cancellation may no longer be possible and our Return & Refund Policy may apply.

12. What should I do if I receive the wrong product?

Please contact Farhana Beauty Buffet within 3 days of receiving your order.

Provide your order number along with clear photos or video of the product. Once verified, we will arrange an appropriate exchange, replacement, or refund.

13. What should I do if my product arrives damaged?

Please contact us within 3 days of delivery with:

• Your order number

• Clear photos of the damaged product

• Photos of the packaging

• An unboxing video, if available

We will review the issue and assist you with a replacement, exchange, or refund where applicable.

14. Can I return a product?

Eligible products may be returned according to our Return & Refund Policy.

Products should generally be unused, unwashed, undamaged, and returned with their original tags and packaging.

15. Can I exchange clothing if the size does not fit?

Size exchanges may be available depending on stock availability.

The product must generally remain unused, unwashed, and in its original condition with tags attached.

Additional delivery charges may apply for size exchanges.

16. Can I return beauty or personal-care products?

For hygiene and safety reasons, opened or used beauty, cosmetic, skincare, or personal-care products may not be eligible for return.

However, damaged, defective, or incorrectly delivered products may qualify for return subject to verification.

17. Will I get a refund if I return a product?

If your return is approved, you may receive a refund according to our Return & Refund Policy.

Refunds may be processed through the original payment method, bank transfer, Mobile Financial Service, or another suitable method.

18. How long does a refund take?

Once approved, refunds will be initiated as soon as reasonably possible.

The final processing time may depend on your bank, payment gateway, card provider, or Mobile Financial Service provider.

19. Are delivery charges refundable?

Delivery charges may not be refundable for returns caused by customer preference or size changes.

If the return is due to a damaged, defective, or incorrect product sent by Farhana Beauty Buffet, applicable return or replacement delivery costs may be covered by us.

20. Can product colors look different from the website?

Yes. Slight color differences may occur because of lighting, photography, screen settings, or display resolution.

Minor color variations are generally not considered product defects.

21. What if an item is out of stock after I place an order?

If an ordered product becomes unavailable, we will contact you and may offer:

• An alternative product

• A different available variant

• Store credit

• A refund, if payment has already been made

22. Do you offer discounts or promotional codes?

Yes, Farhana Beauty Buffet may occasionally offer discounts, promotional campaigns, coupon codes, or special offers.

Each promotion may have its own terms, validity period, and eligibility requirements.

23. Can I use more than one coupon at the same time?

Unless specifically stated otherwise, multiple coupon codes or promotional offers may not be combined in a single order.

24. Is my personal information safe?

We take reasonable measures to protect customer information.

Personal information is handled according to our Privacy Policy and may be used for order processing, payment, delivery, customer support, fraud prevention, and other legitimate business purposes.

25. Is my online payment secure?

Payments made through third-party payment gateways are processed through their respective secure systems.

Farhana Beauty Buffet will never ask you to share your password, PIN, card PIN, or OTP.

26. Do you deliver everywhere?

Delivery availability depends on the courier service and your location.

If a location cannot currently be served, our team may contact you after receiving your order.

27. Can I order through Facebook, Instagram, or other social media?

Where available, you may contact us through our official social media channels.

For better order tracking and security, we recommend completing your purchase through our official website whenever possible.

28. How can I contact Farhana Beauty Buffet?

You can contact us through the phone number, email address, contact form, or official social media channels listed on our website.

When contacting us about an existing order, please include your order number for faster assistance.

29. Where can I find your Terms & Conditions?

Our Terms & Conditions are available on the Farhana Beauty Buffet website. We recommend reviewing them before placing an order.

30. Where can I find your Return & Refund Policy?

Our complete Return & Refund Policy is available on the website and explains return eligibility, exchange conditions, refunds, and applicable timelines.

Last Updated: September 2026